When you go to the salon, you're putting your trust into people 100%. Whether you're getting your eyebrows waxed (or somewhere much more sensitive), your nails done, or even your make up... you believe in them and their professionalism.

So when it goes wrong, you're most likely going to be absolutely fuming. Especially when you've forked out your hard-earned cash.

Chantelle Chapman, 26, went to Talking Heads in Doncaster to get some semi-permanent eyelashes put on. This wasn't unusual, as she'd been going there for a similar treatment for three years. However, this time she didn't quite get what she'd hoped for.

She claims that her semi-permanent eyelashes were fixed with nail glue.


Writing on Facebook, she said: "I've had my eyelashes done by Talking Heads and I've never been so disgusted in my life. They don't look anything like the pictures so don't believe their lies on Facebook.

"Today, I've had my eyelashes physically glued together with NAIL glue by an unqualified member of staff. I've just spent the last hour in another salon trying to get them removed and the lashes were that SOLID from root to tip with glue that the lady has had to give up in the end and trim them down so I can at least open my eyes properly. As she was trimming them down, the scissors were physically bending under the solidity of the lashes. I'm absolutely gutted because the glue will not budge from my lashes - it's absolutely solid."

Credit: YouTube/Primark

She continued: "I complained to Pam (the owner) immediately when I saw the lashes and she told me to pay for them and come back tomorrow to let someone else do them. I told her to feel them, they're rock hard. I could barely open my eyes and she was not the slightest bit interested, all she cares about is money. I'm so, so angry."

Credit: Facebook

The salon have responded to her complaint, telling Metro: "Miss Chapman has been a regular customer for the last three years. She is a valued customer and she would not have been coming down to us for this long if she was not always looked after.

"I can confirm that no nail glue was used. We only use glue that is specifically for eyelashes and our staff are fully qualified. We have known Miss Chapman for a long time and know how she likes her eyelashes.

"We were made aware of the post and Miss Chapman's eyelashes did not look like that when she left us. This particular occasion Miss Chapman choose to have Russian eyelashes instead of her usual cluster lashes. The only complaint made to us was about the style of lashes as they are quite different from the ones she is use to.

"We never asked to be paid and offered to change them because she is a long-term customer. Like we would do for any of our customers. However, Miss Chapman decided to go elsewhere despite us being willing to help make sure she left happy with her eyelashes. Why would we upset a customer who has used us for so long?"

Chantelle says that her eyes are still hurting and very red. She's considering going to A&E.

Bloody hell, I think I'll stick with strip lashes at home.

Mel Ramsay

Mel Ramsay is the Senior Journalist at PRETTY52 but has worked at LADbible Group as part of the LADbible editorial team since 2015. She started her career writing obituaries and funeral guides online. Since then, her work has been published in a wide variety of national and local news sites. She is part of the BBC's Generation project and has spoken about young people, politics and mental health on television, radio and online.

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