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Almost 60 Per Cent Of British Shoppers 'Too Lazy' To Return Items, Survey Finds

If you would rather take the financial hit than queue in the post office or brave the high street to return an item, it turns out that you're probably not alone: a new study has found that 59 per cent of British shoppers confess to being 'too lazy' to return purchases they don't want.

The new research, which was commissioned by OnBuy, questioned 1,424 people on their retail returns and thoughts on retailers clamping on 'serial returners' - someone who returns more items than they keep.

Earlier this year, reports suggested ASOS was considering blacklisting serial returners, along with a number of other retailers.

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Credit: Unsplash/Jacek Dylag
Credit: Unsplash/Jacek Dylag

Despite the clamp down, a total of 32 per cent of shoppers surveyed were happy to admit that they were 'serial returners'.

And the reasons why we are returning our items (if we can be bothered to, that is)? The item 'not fitting or suiting' sits at the top of the list, coming in at 77 per cent.

Credit: Unsplash/Artem Beliaikin
Credit: Unsplash/Artem Beliaikin

Meanwhile, a 'damaged or faulty item; came in at 14 per cent, while both 'displeased with customer service' and simply 'want the money back' rated at five per cent.

The study found that 14 per cent of us are happy to throw caution to the wind when shopping by not checking the company's returns policies before we purchase an item.

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Credit: Unsplash/Heidi Sandstrom
Credit: Unsplash/Heidi Sandstrom

It seems like a lot of us are also confident enough to keep the tag in while sporting an item to return it later for our money back as just under a third of shoppers (27 per cent) confessed to doing this in the survey.

OnBuy also discovered 73 per cent of Brits will think twice about purchasing in future over fears to being blacklisted and not wanting to face any extra hassle.

Sounds like we'll all have wardrobes full of clothes we don't want and empty bank accounts if we don't change our returning habits...

Featured Image Credit: Pexels

Topics: News, Style News, Fashion

Rachel Andrews

Rachel Andrews is an NCTJ trained Journalist at PRETTY52. She specialises in Fashion and Beauty Journalism, and has experience at a range of online and print publications and joined the team in 2017. Contact her - rachel.andrews@pretty52.com

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