Thomas Cook Staff Threaten To Kick Woman Off Flight Over 'Inappropriate' Outfit

A holidaymaker claims she was left "physically shaking" after a Thomas Cook flight attendant refused to let her fly because of her 'inappropriate' outfit.

Emily O'Connor described the "worst experience of [her] life" when she was allegedly told she could only travel on the flight from Birmingham to Tenerife if she put a jacket on.

The 21-year-old took to Twitter to share a photo of the outfit she was wearing, which consisted of an orange pair of trousers and a black strappy bralet. She asked her followers to vote on whether they deemed her outfit choice as suitable for travelling on holiday.

According to Emily, there was four flight attendants trying to get her luggage to take her off the plane. She says she "informed the staff that there is no 'appropriate wear' policy stipulated online," before standing up to ask other passengers if they were offended by her outfit choice.

"To top it off they allowed a man hurl abuse at me whilst the Flight manager and 4 air staff stood and said nothing," she continued. "The manager then went to get my bag to remove me from the flight. A man then shouted 'Shut up you pathetic woman. Put a f*cking jacket on,' the staff said nothing to him.

"They announced that I was offensive and inappropriate in front of the whole flight. I was physically shaking, and they could see that, yet they continued to sexualise and ridicule me. It was the worst experience of my life."

Emily says she was given a jacket to put on by her cousin who was sitting at the front of the plane, but staff didn't leave her alone until she did.

Since sharing the story on Twitter, Emily has received hundreds of replies from people appalled with the incident.

An official spokesperson for Thomas Cook said: "We are sorry that we upset Ms O'Connor. It's clear we could have handled the situation better. In common with most airlines we have an appropriate clothing policy. This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don't always get it right."

Featured Image Credit: PA Images

Emma Rosemurgey

Emma Rosemurgey is an NCTJ trained Junior Journalist at PRETTY52. She graduated from the University of Central Lancashire in Preston and started her career in regional newspapers before joining the team in 2017. Contact her on

Next Up

arrow-down arrow-left arrow-right arrow-up camera clock comment cursor email facebook-messenger facebook Instagram link new-window phone play share snapchat submit twitter vine whatsapp